Customer Retention Specialist

1 day ago

Chennai, Tamil Nadu, India beBeeRenewal Full time ₹ 4,00,000 - ₹ 6,00,000
Job Opportunity

We are excited to announce a job opportunity for the position of Renewals Associate.

We are seeking skilled and detail-oriented specialists with 1-5 years of experience in customer renewals.

Responsibilities include:

  • Providing focused and friendly service to customers, providing quotations, and assisting with queries
  • Maximizing revenue by ensuring excellent customer service whilst adhering to company policies
  • Assuming ownership of an enquiry made until the issue is fully resolved
  • Communicating quotations, advising the most appropriate information in terms of price and cover to meet the customers needs
  • Responding to enquiries from customers received by email/phone ensuring that all information required by customers is obtained and communicated in a timely manner
  • Maintaining the system for raising renewals and ensuring they are actioned before the renewal date
  • Telephone account management and the ability to build strong customer relationships
  • Maintaining a high level of product knowledge by keeping up to date with product developments
  • Maintaining a high-level understanding of our customers accounting/business models, as the context for their use of our products and services
  • Providing proactive coordination with internal stakeholders, and proactive customer communications and tracking of customer activities

Preferred candidate profile:

  • The ideal candidate should have prior experience in the renewals process.
  • Candidates should be willing to work flexible hours with any graduation.
  • A 5-day working week (Monday-Friday)
  • Candidates should be interested in working from our office in Chennai
  • One-way cab facility will be provided for female employees only

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