Senior Customer Engagement Specialist

4 days ago

Chennai, Tamil Nadu, India beBeeClient Full time ₹ 42,00,000 - ₹ 70,00,000

Job Summary

We are seeking a skilled Client Services Manager to join our team. The ideal candidate will be responsible for maintaining existing client relationships, acquiring new clients, and ensuring exceptional customer service.

The successful candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. They will be responsible for developing effective communication platforms, inspiring repeat business, and conducting customer service workshops.

  • Develop strategies to improve client satisfaction and retention.
  • Maintain accurate records and provide regular updates to management.
  • Collaborate with departments to resolve client queries and concerns.
  • Provide expert advice on services and products.
  • Conduct market research and analyze customer data.

Requirements

  • MBA in Marketing from a reputable institution.
  • Excellent active listening and communication skills.
  • Reliable and self-motivated individual.
  • General business knowledge and computer literacy.
  • High service orientation and calm, polite demeanor.

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