Customer Engagement Specialist

6 hours ago

Chennai, Tamil Nadu, India beBeeRelationship Full time ₹ 3,00,000

Key responsibilities include maintaining existing client relationships through proactive communication, identifying opportunities for growth and improvement.

  1. Engage in regular follow-up calls to gather feedback and assess client experience.
  2. Promote satisfied clients as brand ambassadors by referring new customers and coordinating referrals.
  3. Share review links with happy clients to facilitate positive feedback.
  4. Address client concerns promptly by collaborating with internal teams for swift resolution.
  5. Respond to marketing campaign messages professionally and maintain accurate tracking of leads.
  6. Cultivate partnerships between sales, operations, and customer success teams to ensure seamless follow-ups on promising leads.
  7. Document chat interactions and feedback for analysis and insights.
  8. Evaluate promotional videos and marketing materials regularly.
  9. Represent the brand in marketing content, such as video shoots, when required.
  10. Stay informed about product offerings and promotions to deliver consistent and accurate messaging.

Requirements for this role include:

  • Excellent communication skills in Hindi, Tamil, and English (spoken and written).
  • Strong interpersonal skills with a customer-centric approach.
  • Ability to multitask, follow up effectively, and manage client interactions independently.
  • Prior experience in customer-facing roles, tele-calling, chat support, or CRM systems.
  • Attention to detail with ability to verify content and creatives.
  • A confident personality comfortable participating in video content when needed.

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