Amazon Customer Growth Specialist

2 days ago

Chennai, Tamil Nadu, India beBeeCustomerGrowth Full time US$ 1,04,000 - US$ 1,30,878

As a Customer Growth Specialist, you will play a key role in helping small and medium-sized businesses achieve success on the Amazon platform.

The role involves managing a portfolio of 15-20 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes.

  • Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers' potential.
  • Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity.
  • Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs.
  • Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon.
  • Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience.

The ideal candidate will have 2+ years of sales or account management experience, as well as digital advertising and client-facing roles experience. Proficiency in Excel is also required. A strong analytical mind, excellent communication skills, and ability to work independently are essential.

Additionally, the successful candidate will have experience analysing key open issues and resolution metrics for each of the managed accounts, as well as relationship management within technology, start-ups, or SaaS Platforms.

We are committed to creating an inclusive and diverse work environment where everyone has the opportunity to thrive. If you have a disability and require assistance during the application process, please let us know.

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