Outbound Customer Retention Specialist

About the RoleWe are seeking a highly skilled Business Retention Specialist to join our team. In this role, you will act as a bridge between internal teams and customers, taking full ownership of designated sets of customers.Your primary focus will be on proactive customer engagement, understanding their pain points, and ensuring their continued success and...

Job DescriptionVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful...

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

Key Responsibilities:We aim to increase customer retention and minimize involuntary disconnections.Reduce high-value customer disconnections to retain premium customers.Decrease billing-related issues and reopen cases efficiently.Enhance team productivity by improving resolution efficiency within 48 hours.Deliver high levels of customer satisfaction through...

Job OpportunityWe are excited to announce a job opportunity for the position of Renewals Associate.We are seeking skilled and detail-oriented specialists with 1-5 years of experience in customer renewals.Responsibilities include:Providing focused and friendly service to customers, providing quotations, and assisting with queriesMaximizing revenue by ensuring...

Job Title:Lead Generation Specialist – Outbound (IT Services)Location:ChennaiReports To:Sales Manager / Business Development ManagerAbout BMS:BMS is a leading provider of IT solutions and managed services, helping global clients achieve operational efficiency through robust technology support, consulting, and digital transformation services.Job Summary:The...

Job OverviewWe are seeking a skilled Customer Service Specialist to provide exceptional customer support and resolve queries in a timely and professional manner.Key ResponsibilitiesProvide expert-level service via inbound and outbound callsManage customer escalations with precisionExhibit fluency in Hindi and working knowledge of Power BIUtilize MS Excel...

Telecaller Job DescriptionWe are seeking an energetic Telecaller to connect with people and drive business growth through outbound calls, pitches, and lead conversions.Key Responsibilities:Make outbound calls to potential and existing customers to pitch digital marketing solutions and explain service benefits.Convert leads into successful sales through...

Customer Care Collections SpecialistWe are seeking a highly skilled Customer Care Collections Specialist to join our team. This role is ideal for individuals who enjoy working with people and have strong communication skills.Key Responsibilities:Perform outbound calls to insurance companies to collect outstanding accounts receivables.Respond to customer...

Job Opportunity:We are seeking talented and skilled individuals to support our US-based clients.Key Responsibilities:Provide excellent customer service by handling inbound and outbound calls from US clients.Resolve queries related to products, services, billing, or technical issues in a professional manner.Maintain accurate records of customer interactions...