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US Customer Support Representative

3 weeks ago


Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 5,37,440 - ₹ 7,68,064

Job Opportunity:

We are seeking talented and skilled individuals to support our US-based clients.

  • Key Responsibilities:
  • Provide excellent customer service by handling inbound and outbound calls from US clients.
  • Resolve queries related to products, services, billing, or technical issues in a professional manner.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Ensure high levels of customer satisfaction through prompt and efficient service delivery.
  • Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications:

  • Graduate degree in any field.
  • 2–4 years of experience in US voice process/customer support.
  • Excellent verbal communication skills in English (mandatory).
  • Familiarity with CRM tools and call center software.
  • Ability to work night shifts and meet performance metrics.

Benefits:

  • Competitive compensation
  • Career advancement opportunities
  • Retention bonus
  • Allowances