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US Customer Support Representative
3 weeks ago
Job Opportunity:
We are seeking talented and skilled individuals to support our US-based clients.
- Key Responsibilities:
- Provide excellent customer service by handling inbound and outbound calls from US clients.
- Resolve queries related to products, services, billing, or technical issues in a professional manner.
- Maintain accurate records of customer interactions and follow-up actions.
- Ensure high levels of customer satisfaction through prompt and efficient service delivery.
- Adhere to process workflows, scripts, and quality standards.
Required Skills & Qualifications:
- Graduate degree in any field.
- 2–4 years of experience in US voice process/customer support.
- Excellent verbal communication skills in English (mandatory).
- Familiarity with CRM tools and call center software.
- Ability to work night shifts and meet performance metrics.
Benefits:
- Competitive compensation
- Career advancement opportunities
- Retention bonus
- Allowances