Account Support Representative, Customer Excellence

1 week ago


Chennai, Tamil Nadu, India ACV Auctions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who We Are
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

ACV Auctions in Chennai, India are looking for talented individuals to join our team. As we expand our platform, we're offering a wide range of exciting opportunities across various roles in corporate, operations, and product and technology. Our global product and technology organization spans product management, engineering, data science, machine learning, DevOps and program leadership. What unites us is a deep sense of customer centricity, calm persistence in solving hard problems, and a shared passion for innovation. If you're looking to grow, lead, and contribute to something larger than yourself, we'd love to have you on this journey. Let's build something extraordinary together. Join us in shaping the future of automotive

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer industry leading benefits and wellness programs.
Who We Are Looking For
The Account Support Representative works closely with car dealerships from across the U.S. to support ACV Auctions' unique business solutions. The Account Support Representative will receive inbound phone calls and emails from customers and help answer their questions and solve challenges they may have. This role will interact with and support customers through their day in a team environment. The Account Support Representative supports customers through performing duties and tasks under minimal supervision.

What You Will Do

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Receive inbound calls from ACV customers.
  • Resolve customer inquiries by using all the resources available such as Salesforce and internal ACV tools.
  • Perform outbound calls to ACV customers as needed to resolve issues.
  • Document activities, strategies and efforts within Salesforce.
  • Provide pre- and post-sales support to customers to ensure consistent repeat business.
  • Meet or exceed SLA's to issue resolutions.
  • Understand ACV policies and procedures.
  • Work with other departments to resolve customer inquiries, including Titles, Payments, Transportation and Arbitration
  • Present current ACV offerings, products, services and newest features to promote business.
  • Communicate with business owners and decision makers in a professional and courteous manner.
  • Meet or exceed all goals and KPIs set by management and the department.
  • Perform additional duties as assigned.

What You Will Need

  • High School Diploma or equivalent required
  • 2 years' administrative or customer service experience
  • Ability to read, write, speak, and understand English.
  • A reliable self-starter who is capable of thriving in a fast paced and ever changing environment.
  • Customer-first philosophy
  • Resilience, problem-solver, action-oriented and a driver of results
  • Experience supporting customers (customer service /retail) a plus.
  • Team Player and adaptable

Please note that this will be supporting US business hours.

Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

Data Processing Consent
When you apply to a job on this site, the personal data contained in your application will be collected by ACV Auctions Inc. and/or one of its subsidiaries ("ACV Auctions").
By clicking "apply", you hereby provide your consent
to ACV Auctions and/or its authorized agents to collect and process your personal data for purpose of your recruitment at ACV Auctions and processing your job application. ACV Auctions may use services provided by a third party service provider to help manage its recruitment and hiring process. For more information about how your personal data will be processed by ACV Auctions and any rights you may have, please review ACV Auctions' candidate privacy notice here. If you have any questions about our privacy practices, please contact



  • Chennai, Tamil Nadu, India Trigent Software Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking to hire smart and passionate folks for our customer support team. Thecustomer support team takes care of technical account management for all our customers.They help troubleshoot and resolve issues that customers might have and provideassistance as and when required. In this role, you will be providing dedicated customersupport in an...


  • Chennai, Tamil Nadu, India Kaar Technologies Full time ₹ 2,29,200 - ₹ 3,29,600 per year

    Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team....

  • Customer Support

    1 day ago


    Chennai, Tamil Nadu, India Webasto Roof Systems Full time ₹ 80,000 - ₹ 3,38,460 per year

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer...


  • Chennai, Tamil Nadu, India Sulekha Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    A Customer Service Representative (CSE) will provide product/services information, resolve any emerging problems with accuracy and efficiency that our customer accounts might face. CSE Should Have excitement to help customers, must be polite, empathetic, and passionately communicative. Think from the customer's angle and support them when necessary....


  • Chennai, Tamil Nadu, India Toast Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.Toast's growing Billing Operations Team is seeking a motivated professional to serve as the Billing Operations Representative. This is a challenging role that requires problem-solving and action...


  • Chennai, Tamil Nadu, India HCLTech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    HCL Tech - Mega Walkin Drive for Freshers _ 22nd May 25Designation: Customer Service AssociateAny Freshers can walk in for the interviews. (Arts and Science, MBA, MA, MSC, M.com Also can apply)2025 Passed outs can walk in with final semester result copy is mandatory.Educational Qualification: Graduate in any stream.Qualifications which are not eligible to...


  • Chennai, Tamil Nadu, India Boyd Precision Engineering & Manufacturing Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position Title: Customer Solutions Representative Location: Perungudi, Chennai, IndiaShift Timing IST : 5:00 PM 2:00 AMThe Customer Solutions Representative (CSR) reports to the Customer Solutions Manager at Boyd Corporation and plays a critical role in supporting global inside sales operations while delivering a best-in-class customer experience. This...


  • Chennai, Tamil Nadu, India Platestory Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Inside Sales Representative at Plate story located in Chennai. The Inside Sales Representative will be responsible for customer satisfaction, lead generation, account management, and providing excellent customer service on a day-to-day...


  • Chennai, Tamil Nadu, India Auction Ghar Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    We are Hiring Customer Support role (International Clients based )Location: ChetpetResponsibilitiesRespond promptly and professionally to customer queries via phone, email, chat, and social media.Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions.Maintain accurate records of customer interactions,...


  • Chennai, Tamil Nadu, India Earning Curve LLP Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title:Customer Service RepresentativeDepartment:Operations, Managed ServicesReports To:Managed Services ManagerLocation:Chennai, IndiaPosition Summary:The Customer Service Representative (CSR) plays a critical role in supporting OPOS's mission by serving as the primary point of contact for patients, providers, and other stakeholders. The CSR is...