Customer Support Representative

6 days ago

Chennai, Tamil Nadu, India Auction Ghar Full time ₹ 3,00,000 - ₹ 3,60,000 per year

We are Hiring Customer Support role (International Clients based )

Location: Chetpet

Responsibilities

  • Respond promptly and professionally to customer queries via phone, email, chat, and social media.
  • Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions.
  • Maintain accurate records of customer interactions, conversations, and transactions using CRM software.
  • Collaborate with internal departments (sales, tech, logistics, etc.) to escalate and resolve recurring or complex customer issues.
  • Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries.
  • Assist in improving customer support processes and share customer feedback with the relevant teams.
  • Contribute to the creation of help center articles, FAQs, and internal documentation as needed.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

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