Customer Service Representative

2 days ago

Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 25,00,000 - ₹ 50,00,000
Job Title: Customer Support Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. This role is ideal for individuals with strong communication skills who can handle customer interactions confidently and professionally.

  • This position involves responding to customer calls, emails, and intercom queries promptly and courteously.
  • The successful candidate will follow standard procedures to resolve issues or escalate them to the appropriate department.
  • Frequent use of company telephone and support systems will be made while maintaining professional communication.
  • This role also requires supporting team leads by handling routine tasks during their absence (after training).
  • The selected candidate must report operational challenges or service concerns to supervisors clearly and in a timely manner.
About this Role

This position offers an exciting opportunity to grow and learn within a dynamic environment.

Your primary responsibility will be to provide top-notch customer service to clients via various channels such as phone, email, and online platforms.

Key Responsibilities:
  • Answering and resolving customer inquiries and complaints in a professional and courteous manner.
  • Following established protocols to resolve customer issues or escalating them when necessary.
  • Maintaining accurate records of customer interactions and feedback.
  • Collaborating with other teams to resolve complex customer issues.
Requirements:

To succeed in this role, you will need to possess excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.

A basic understanding of customer service principles and practices, along with proficiency in using technology and software applications, is also essential.

Benefits:
  • A competitive salary package.
  • A comprehensive health insurance plan.
  • A generous paid time off policy.
  • An employee assistance program.

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