
Business Relationship Manager
1 day ago
To ensure seamless customer relationships, we are looking for a Customer Retention Specialist to assist in managing customer interactions and increasing retention.
Key Responsibilities:
- Optimize billing processes to minimize disconnections and reduce trouble tickets.
- Enhance agent productivity by improving resolution efficiency.
- Deliver high CSAT scores through effective issue resolution and engagement.
- Ensure timely payment of government and bulk accounts.
- Implement strategies to lower net churn and retain customers.
Requirements:
- 6+ years experience in customer billing, retention, or dispute resolution.
- Strong analytical and problem-solving skills to improve billing processes.
- Ability to drive efficiency and optimize workflows.
- Excellent communication and negotiation skills.
- Proficiency in data analysis and reporting tools.
- Team management and stakeholder coordination experience.
What We Offer: A dynamic work environment with opportunities for growth and professional development.
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