Drive Customer Engagement as a Retention Expert

Job Title:Customer Engagement ManagerWe are seeking a highly skilled Customer Engagement Manager to develop and execute strategies that drive customer retention and growth. This is an excellent opportunity for a seasoned professional to join our team and make a meaningful impact.Key Responsibilities:• Develop and implement CRM strategies aligned with...

Relationship Manager Job SummaryCodingal is the global leader in online AI & coding education for kids and teens. We offer live, interactive classes led by expert Computer Science instructors, empowering students to build apps, games, websites, and AI-powered projects.We are seeking a full-time Relationship Manager (Renewal Sales) - Edtech to join our...

Job Title: Customer Retention Lead About the RoleWe are seeking a seasoned professional to join our team as a Customer Retention Lead. This is an exciting opportunity for someone who wants to drive customer loyalty and retention strategies across various categories.The ideal candidate will have 3–5 years of experience in CRM or lifecycle marketing,...

Responsibilities:Customer Retention Strategy:Develop and implement customer retention strategies and initiatives to reduce churn rates.Conduct customer segmentation analysis to identify at-risk customers and create targeted retention campaigns.Build and execute retention programs to enhance the customer experience and encourage long-term...

Key Responsibilities:We aim to increase customer retention and minimize involuntary disconnections.Reduce high-value customer disconnections to retain premium customers.Decrease billing-related issues and reopen cases efficiently.Enhance team productivity by improving resolution efficiency within 48 hours.Deliver high levels of customer satisfaction through...

Key Responsibilities:Increase net additions and minimize involuntary disconnections.Reduce high ARPU disconnections to retain premium customers.Decrease billing-related trouble tickets (TTs) and reopen cases.Enhance agent-level productivity by improving resolution efficiency within 48 hours.Deliver high CSAT scores through effective issue resolution and...

About the RoleDelivering exceptional customer experiences is at the heart of our organization. As an Outbound Collections AGM, you will play a pivotal role in driving retention and collections through various outbound calling campaigns for assigned circles.Manage outbound call centre operationsDrive retention and collection from multiple outbound calling...

Customer Success ExpertWe are seeking a skilled and detail-oriented professional to join our team as a Customer Success Expert. This is an exciting opportunity to work with customers and help them achieve their goals by providing advice, guidance, and support at all stages of the customer journey.About the Role:This is a challenging and rewarding role that...

Role: Retention ExecutiveExperience: 1 Year to 3YearsType: Full TimeShift: Rotational ShiftWeek Off: RotationalKey responsibilities may include:Refund Processing: Efficiently handling refund requests, verifying eligibility, and ensuringaccurate processing according to company policies.Customer Interaction: Engaging with customers seeking refunds, actively...

Job Title: CRM ManagerThe CRM Manager role is a pivotal position that oversees the optimization of the LeadSquared CRM system to drive customer engagement, retention, and revenue growth. As a bridge between sales, marketing, and support teams, this role ensures effective use of the CRM, maintains data integrity, and delivers actionable insights.Key...