Drive Customer Retention

1 week ago

Chennai, Tamil Nadu, India beBeeCustomerEngagement Full time ₹ 18,00,000 - ₹ 25,00,000
Job Title:
Customer Engagement Manager

We are seeking a highly skilled Customer Engagement Manager to develop and execute strategies that drive customer retention and growth. This is an excellent opportunity for a seasoned professional to join our team and make a meaningful impact.

Key Responsibilities:
• Develop and implement CRM strategies aligned with business objectives
• Manage, mentor, and motivate a team of CRM specialists
• Oversee the configuration, customization, and integration of the CRM system
• Analyze customer data, identify trends, and generate reports to measure campaign effectiveness
• Collaborate with marketing, sales, and customer support teams to align CRM strategies
• Provide training and support to CRM users

Required Skills and Qualifications:
• Proficiency in CRM platforms, data management, and reporting
• Strong leadership, communication, and interpersonal skills
• Ability to analyze data, identify trends, and solve complex CRM-related problems
• Strategic thinking and ability to develop effective CRM strategies
• Project management skills and ability to manage timelines and resources effectively
• Business acumen and understanding of business processes

Benefits:
This role offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Others:
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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