Customer Retention Specialist

Job Title: Customer Retention SpecialistThis is a 6-month contract position with a global technology leader.We are seeking a proactive and results-driven professional to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.The role involves contacting customers whose trials have expired, facilitating purchases,...

Responsibilities:Customer Retention Strategy:Develop and implement customer retention strategies and initiatives to reduce churn rates.Conduct customer segmentation analysis to identify at-risk customers and create targeted retention campaigns.Build and execute retention programs to enhance the customer experience and encourage long-term...

About the RoleDelivering exceptional customer experiences is at the heart of our organization. As an Outbound Collections AGM, you will play a pivotal role in driving retention and collections through various outbound calling campaigns for assigned circles.Manage outbound call centre operationsDrive retention and collection from multiple outbound calling...

Relationship Manager Job SummaryCodingal is the global leader in online AI & coding education for kids and teens. We offer live, interactive classes led by expert Computer Science instructors, empowering students to build apps, games, websites, and AI-powered projects.We are seeking a full-time Relationship Manager (Renewal Sales) - Edtech to join our...

Job Title:Customer Engagement ManagerWe are seeking a highly skilled Customer Engagement Manager to develop and execute strategies that drive customer retention and growth. This is an excellent opportunity for a seasoned professional to join our team and make a meaningful impact.Key Responsibilities:• Develop and implement CRM strategies aligned with...

Key Responsibilities:We aim to increase customer retention and minimize involuntary disconnections.Reduce high-value customer disconnections to retain premium customers.Decrease billing-related issues and reopen cases efficiently.Enhance team productivity by improving resolution efficiency within 48 hours.Deliver high levels of customer satisfaction through...

Key Responsibilities:Increase net additions and minimize involuntary disconnections.Reduce high ARPU disconnections to retain premium customers.Decrease billing-related trouble tickets (TTs) and reopen cases.Enhance agent-level productivity by improving resolution efficiency within 48 hours.Deliver high CSAT scores through effective issue resolution and...

Job Title: Customer Retention Strategy ManagerDescriptionThis role involves leading optimization experiments and lifecycle strategy to turn visits into conversions. You will own the product roadmap and performance, constantly optimizing user flows to reduce drop-offs and increase purchase rates.Required Skills and Qualifications3-5 years of experience in...

Role: Retention ExecutiveExperience: 1 Year to 3YearsType: Full TimeShift: Rotational ShiftWeek Off: RotationalKey responsibilities may include:Refund Processing: Efficiently handling refund requests, verifying eligibility, and ensuringaccurate processing according to company policies.Customer Interaction: Engaging with customers seeking refunds, actively...

Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to drive impactful, customer-centric solutions in our operations. In this role, you will analyze customer insights and collaborate with cross-functional teams to design and implement strategies that enhance customer satisfaction, retention, and loyalty.Key...