Technical Support Specialist

1 week ago

Vizag, Andhra Pradesh, India beBeeApplication Full time ₹ 10,00,000 - ₹ 15,00,000
Job Role: Application Support Professional

We are seeking a highly skilled and proactive Application Support Professional to join our team. As a key member of our support function, you will be responsible for delivering exceptional technical support services to our users.

About the Role:

The successful candidate will have a proven track record in providing high-quality technical support, with excellent analytical and problem-solving skills. They will also possess strong communication skills, capable of translating technical issues into clear, non-technical language for end-users and stakeholders.

Main Responsibilities:
  • Act as a front-line responder within the Application Support team, resolving incidents and service requests raised by users.
  • Take full ownership of assigned incidents, problems, and service requests in ServiceDesk Plus, ensuring timely acknowledgment, regular updates, and resolution within SLA targets.
  • Maintain and manage Problem tickets in line with the Problem Management process, ensuring accurate documentation and resolution tracking.
Key Requirements:
  • Relevant degree in Information Systems, computing studies, IT or other related fields.
  • Minimum of 3-5 years of experience as Application Support Analyst or a similar role.
  • Experience of supporting business-critical applications and customer-facing web applications.
  • ITIL Foundation Certificate.
Benefits:
  • Opportunity to develop and maintain deep functional knowledge of our bespoke trading application.
  • Collaborative working environment with opportunities for career growth and development.
  • Recognition and reward for outstanding performance and contributions to the team.

Our Ideal Candidate: We are looking for a highly motivated and dedicated individual who can thrive in a fast-paced, dynamic environment. The successful candidate will be passionate about delivering exceptional technical support services and committed to ongoing learning and professional development.

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