Operations Program Leader

2 days ago

Bengaluru Bangalore Hyderabad Secunderabad Telangana, India beBeeProgram Full time US$ 90,000 - US$ 1,20,000
Job Title

This is an Operations Program Lead position with a focus on strategic implementation and program excellence.

  • Drive programs of strategic importance to Salesforce Global Delivery Center (GDC)
  • Work closely with stakeholders, sponsors, and cross-functional teams to develop scope, deliverables, resources, and timelines for initiatives outcomes
  • Manage and plan partner resources for Cloud Practices, their effectiveness on projects, and ensure GDC meets its partner program goals
Requirements

To be successful in this role, you will need:

  • 5+ years of program management experience and 10+ years of overall IT experience
  • 3+ years of exposure to Salesforce Projects/Products as a strong asset
  • Demonstrate problem-solving skills to drive improved outcomes for GDC
  • Strong analytical skills and driven by data-based insights
  • Hands-on experience with one or more CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset
  • Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation)
  • Ability to collaborate with senior executives and demonstrate strategic understanding of business needs
  • Adept in building presentations that enable communication of strategic direction across the organization
  • Hands-on experience with PM tools like JIRA/MS Project is a good-to-have
  • Drive continuous improvements to processes, enabling high efficiency and effectiveness of programs
  • Ensure quality of deliverables across processes, with clearly defined measures and performance tracking
  • Proactively communicate status, risks, and issues to stakeholders and senior management
  • Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
  • Understanding of Agile-certified Scrum processes and current methods of coordinating business and IT
  • Work with vendors for handling programs relating to subcontractors

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