
Operations Excellence Leader
4 hours ago
This is a key role that drives operational excellence across our sites. You will lead teams and create the operational plan that helps your teams meet their targets.
- Manage and develop a team of leaders and professionals
- Lead operational teams on a shift, deal with issues, and positively impact site performance
- Analyze shift performance against relevant business objectives, and put in place actions to improve our operational excellence
- Work closely with other support teams, including finance, health and safety, and security
- Design and deliver initiatives across the sites to improve operational performance
A day in the life involves leading shifts at one of our operational sites and being the key link between a number of teams. You will contribute to new ways to innovate at your site.
A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team.
Our team looks after heavy items like furniture and large home appliances. We manage the entire service, from supply chain fulfillment to delivery and returns. Our focus is on safety, productivity, and innovation.
We have ambitious plans to expand our specialist fulfillment centres and delivery stations across India. While most of us work during the day, some people will do night shifts. Everyone plays a crucial role in growing this part of the business.
Requirements:
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of experience working with similar processes
- Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Desirable skills:
- 1+ years of experience in performance metrics, process improvement, or lean techniques
The ideal candidate will be able to drive operational excellence and contribute to the growth of our business.
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