Service Delivery Specialist

5 days ago


Navi Mumbai, Maharashtra, India beBeeTechnical Full time

**Job Summary:**

We are seeking a motivated and enthusiastic Service Desk Engineer 1 to join our IT support team. In this entry-level role, you will be the first point of contact for users seeking technical assistance, providing support to ensure their IT systems run smoothly.

Key Responsibilities:
  • Provide first-level technical support to end-users via phone, email, or chat.
  • Diagnose and resolve hardware and software issues for desktop and laptop systems.
  • Assist users with application support and troubleshooting.
  • Document and track issues in the service desk management system.
  • Escalate complex issues to higher-level support teams as needed.
  • Maintain inventory of IT equipment and assist with setup and deployment.
  • Participate in ongoing training and development programs to enhance technical skills.
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Basic knowledge of operating systems (Windows, macOS, Linux).
  • Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP).
  • Experience with help desk ticketing systems and remote support tools.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.


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