Service Delivery Specialist

21 hours ago

Mumbai, Maharashtra, India beBeeOperations Full time ₹ 60,00,000 - ₹ 82,50,000

Job Title: Service Delivery Specialist

About the Role:

We are seeking a highly skilled and experienced Service Delivery Specialist to join our team. As a key member of our operations, you will be responsible for ensuring timely, accurate and profitable delivery of shipments to customers.

Key Responsibilities:
  • Operational Efficiency:
    • Ensure adherence to operational workflows and standard operating procedures (SOPs) defined for service centre inbound operations
    • Monitor daily in scan and out scan of shipments and related paperwork
    • Check pre-alerts to track daily loads at the service centres and plan delivery schedules accordingly
  • Team Leadership:
    • Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
    • Provide direction, guidance and support to employees to help them discharge their duties effectively
  • Customer Focus:
    • Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc
    • Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution
  • Process Improvement:
    • Regularly recheck exceptions of the previous day and ensure follow up of the same
    • Ensure safe handling of all shipments at the service centre and report any damaged cases to the origin
    • Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients
  • Financial Management:
    • Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA
    • Ensure daily updation, allocation and collection OTM machines for deliveries

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