IT Service Delivery Specialist

4 days ago

Navi Mumbai, Maharashtra, India beBeeService Full time ₹ 5,00,000 - ₹ 10,00,000

Job Title: IT Service Delivery Specialist

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  • We are seeking a highly motivated IT Officer to join our team. The successful candidate will be responsible for executing assigned checklists, special user requests, and adhoc/bulk Job processing requests in the shift.
  • The ideal candidate will also be responsible for timely execution and monitoring of all backups, tracking the same till completion.
  • Maintaining email alerts is another key responsibility of this role.
  • The officer will also be responsible for escalation to Shift in Charge, System Supervisors for any discrepancy in the daily executions.
  • Timely logging of Snow calls for incidents is essential.
  • The selected candidate must adhere to the audit deliverables of DPC.
  • They should be ready to extend shifts during any emergency and work in 24*7 shifts.
  • Escalating unresolved P1 and P2 Incidents to defined escalation levels as per escalation Matrix is crucial.
  • Performing each task in checklist and cross-checking if any special request or any adhoc job to be executed on call log basis without any error or delay is necessary.
  • Monitoring the backup as per the agreed time and as per the job dependency is key.
  • Email tracking must be done in the shift on a timely manner to ensure and capture all the scheduled activities, instructions, and information w.r.t desk-wise Applications and all emails information to be shared with next shift handover person to avoid skipping any activity.
  • Timely escalating to Shift in Charge and System Supervisors for any job failure or run-time exceed or any abnormality found during checklist activities execution is important.

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