IT Service Delivery Specialist

1 day ago


Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: IT Service Delivery Specialist

About the Role:
You will be responsible for managing the delivery of IT production systems and services. Your key objectives include driving incident management, addressing issues, and overseeing outage management. You will engage in investigations and work towards restoring services efficiently, ensuring a seamless experience for users and stakeholders.

Key Responsibilities:
  • Build knowledge and support the team.
  • Participate in Problem Solving discussions.
  • Assist in the documentation of processes and procedures to enhance team efficiency.
  • Collaborate with cross-functional teams to ensure timely resolution of incidents and issues.

Required Skills and Qualifications:
- Proficiency in Microsoft Windows Desktop Management is mandatory.
- Experience with Customer Service Operations is highly desirable.
- Familiarity with troubleshooting techniques for desktop environments is essential.
- Understanding of IT service management frameworks is required.

Additional Information:
- The ideal candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.
- This position is based in Mumbai.
- A strong educational background is required.

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