Housekeeping Operations Manager

3 days ago

Gulbarga, Karnataka, India beBeeEfficiency Full time ₹ 48,00,000 - ₹ 54,00,000
Job Title: Housekeeping Operations Manager

Job Summary

The Housekeeping Operations Manager plays a vital role in ensuring the highest standards of cleanliness, guest satisfaction, and operational efficiency. This position involves supervising housekeeping staff, maintaining inventory, enforcing safety and hygiene standards, and ensuring smooth day-to-day operations.

Key Responsibilities
  • Operational Management: Assist in planning and supervising daily housekeeping activities for guest rooms, public areas, and back-of-house. Monitor cleaning standards and ensure compliance with hotel policies and hygiene regulations. Conduct daily inspections of rooms and public areas to maintain quality standards.
  • Staff Management: Supervise housekeeping staff, allocate duties, and monitor performance. Assist in recruitment, training, and development of housekeeping team members. Conduct daily briefings and provide feedback for improvement.
  • Inventory & Cost Control: Manage housekeeping supplies, linen inventory, and cleaning materials. Control wastage and monitor usage of chemicals and equipment. Coordinate with the purchasing department for replenishment of supplies.
  • Guest Service & Satisfaction: Ensure prompt and courteous response to guest requests and complaints. Handle lost and found items according to hotel policies. Maintain high guest satisfaction scores through quality service.
  • Compliance & Safety: Ensure adherence to health, safety, and sanitation standards. Monitor the proper use and maintenance of cleaning equipment. Conduct periodic training on safety and hygiene protocols.

This role requires strong leadership and team management skills, excellent attention to detail and organizational abilities, good communication and interpersonal skills, knowledge of housekeeping techniques, chemicals, and equipment, and the ability to handle guest complaints effectively.

Requirements
  • Leadership Skills: Ability to lead and motivate housekeeping staff.
  • Communication Skills: Excellent written and verbal communication skills.
  • Problem-Solving Skills: Ability to analyze problems and implement solutions.
  • Attention to Detail: Strong attention to detail and organizational skills.
  • Knowledge of Housekeeping Techniques: Knowledge of housekeeping techniques, chemicals, and equipment.
What We Offer

A competitive salary and benefits package, opportunities for career growth and development, and a dynamic work environment.

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