
Operational Director
2 days ago
We are seeking a highly skilled Centre Manager to oversee the day-to-day operations of our indoor play centre and party venue for kids. The ideal candidate will have experience in sales, client-facing roles, and team leadership.
">- Key Responsibilities:
- Lead all client interactions and guest relations, representing the brand for incoming enquiries and presenting sales pitches about the centre & its offerings to prospective clients.
- Manage events at the Center from enquiry & booking stage to complete execution, supervising departments such as housekeeping, food & beverage, repair & maintenance.
- Oversee the running of the Centre, including day-to-day operations and supervision of staff.
- Handle client escalations and grievances, providing effective solutions to resolve issues.
- Supervise and lead staff, coordinating their activities and ensuring seamless delivery of services.
- Lead various teams and standardize processes around housekeeping, maintenance, food & beverage operations, and cleanliness of the center.
- Prepare daily and monthly management information reports (MIS) and maintain basic accounts & petty cash for the Centre.
- Coordinate with suppliers & vendors to ensure timely delivery of goods and services.
The successful candidate will possess:
- 5+ years of experience in sales & client-facing roles.
- Experience in handling operations and leading teams.
- Strong communication skills, enabling effective engagement with clients, staff, and stakeholders.
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