
Director of Operational Excellence
3 days ago
The Role:
Drive business growth and excellence as an Associate Director – Service Delivery. Oversee end-to-end operations, leading a high-performing team of 500+ FTEs.
This role serves as the primary point of contact for internal and external stakeholders, ensuring alignment with contractual obligations and service standards.
Key Responsibilities:
- Operational Leadership: Foster operational excellence, optimize resource allocation, and track progress against defined business goals.
- Domain Expertise: Strengthen domain capabilities through continuous improvement and talent development.
- Strategic Planning: Develop strategies aligned with growth objectives. Lead cross-functional planning for budgets, expansion, service design, and hiring.
- Business Expansion: Collaborate with Sales & Marketing teams across geographies to support and drive business growth.
- Innovation & Value Addition: Lead innovation initiatives and other value-added efforts in partnership with clients.
- Financial Acumen: Manage the P&L for business operations, including the development and execution of strategic plans to drive profitability and growth.
- Team Management: Oversee a large, high-performing team, enhancing organizational efficiency, building scalable processes, and infrastructure.
- Client Satisfaction: Act as the 'Voice of the Customer' by building strong client relationships and ensuring high levels of satisfaction.
- Best Practices: Develop, share, and implement best practices across service offerings and domains.
- Compliance: Ensure full compliance with regulatory requirements and internal standards.
Profile & Experience:
- Experience: 15+ years of experience in operations within a BPO/Outsourcing space in customer service domain, with at least 3+yrs supporting US Telecom in messaging domain.
- Industry Knowledge: Strong understanding of business trends, emerging technologies, and industry best practices.
- Analytical Skills: Ability to streamline complex processes and make data-driven decisions.
- Leadership: Proven success in leading large teams, attracting and developing talent, and fostering a high-performance culture.
- Performance Management: Demonstrated ability to improve performance across quality, efficiency, and effectiveness metrics, consistently meeting or exceeding SLAs.
- Business Growth: Track record of driving performance and scaling operations in a matrix-driven organization.
- Stakeholder Engagement: Strong internal and external stakeholder management skills, with excellent communication, negotiation, and conflict resolution abilities.
- Education: MBA or Postgraduate degree preferred.
-
Director of Operational Excellence
4 days ago
Gulbarga, Karnataka, India beBeeExcellence Full time ₹ 9,00,000 - ₹ 16,20,000Job Title: Director of Operational ExcellenceKey Responsibilities:The Director of Operational Excellence oversees day-to-day office activities, ensuring seamless alignment with organizational objectives. This role requires expertise in Office Operations Management, Interdepartmental Coordination, and Process Optimization.Main Accountabilities:Operational...
-
Operational Excellence Director
2 days ago
Gulbarga, Karnataka, India beBeeLeadership Full time ₹ 1,20,00,000 - ₹ 1,80,00,000Job OverviewThe Center Manager will be responsible for driving operational excellence and achieving financial targets in a dynamic environment.Key ResponsibilitiesPrepare annual operating budgets and performance targets in line with corporate strategy.Ensure achievement of financial and operational targets, monitoring revenue, profitability, and team...
-
Director of Event Operations
2 days ago
Gulbarga, Karnataka, India beBeeEventManagement Full time ₹ 80,00,000 - ₹ 1,00,00,000**Job Title:** Director of Event OperationsAbout the RoleWe are seeking an experienced and skilled professional to lead our event operations team. As a Director of Event Operations, you will be responsible for planning and executing large-scale events, managing logistics, and ensuring seamless delivery.Key Responsibilities:
-
Operations Director
4 days ago
Gulbarga, Karnataka, India beBeeManagement Full time ₹ 15,00,000 - ₹ 20,00,000Leadership OpportunityWe are seeking a forward-thinking Operations Director to drive business growth and lead our team in Kalaburagi, India.About the RoleLead a team of employees to achieve company objectivesDevelop and implement strategic plans to drive business growth and improve operational efficiencyOversee daily operations, ensuring compliance with...
-
Operations Director
23 hours ago
Gulbarga, Karnataka, India beBeeField Full time ₹ 8,00,000 - ₹ 12,00,000Job Opportunity: Operations DirectorAs a senior operations director, you will oversee end-to-end management of field operations and event schedules. Your role involves ensuring seamless execution of events.Key Responsibilities:Manage a team to guarantee event success by overseeing the allocation of resources and personnel.Develop and implement effective...
-
Director of Hospital Operations
2 days ago
Gulbarga, Karnataka, India beBeeHospitalOperations Full time ₹ 1,50,00,000 - ₹ 2,50,00,000Job Title: Hospital Operations DirectorWe are seeking a seasoned leader to manage hospital operations and drive strategic initiatives.The successful candidate will oversee daily hospital operations, ensure compliance with healthcare regulations, optimize resources, and enhance patient experience and service delivery.Key Responsibilities:Oversight of clinical...
-
Director of Operational Efficiency
5 days ago
Gulbarga, Karnataka, India beBeeOperations Full time ₹ 15,00,000 - ₹ 20,00,000Job Title: Operations DirectorWe are seeking an experienced operations director to manage our day-to-day operations. As a key member of our operations team, you will be responsible for overseeing the allocation of resources, including personnel, materials, and equipment, to ensure efficient operations.Key Responsibilities:Operational Management: Oversee the...
-
Director of Process Excellence
3 days ago
Gulbarga, Karnataka, India beBeeManufacturing Full time ₹ 1,80,00,000 - ₹ 2,50,00,000Manufacturing Leadership RoleStandardize process improvement across units for consistent and sustainable results.As a seasoned Manufacturing professional, you will drive process excellence through rigorous implementation of Global ManEx standards and processes. This role requires guiding auditable improvement in employee technical capabilities and culture...
-
Project Director
20 hours ago
Gulbarga, Karnataka, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 20,00,000Job Title: Project DirectorJob Description:The ideal candidate will have a strong background in operations management and excellent leadership skills.We are seeking a highly skilled and experienced project leader to join our organization.Key Responsibilities:Contribute to strategic plans, prepare and complete action plans, implement production, productivity,...
-
Operational Excellence Specialist
1 day ago
Gulbarga, Karnataka, India beBeeStrategic Full time ₹ 60,00,000 - ₹ 1,20,00,000Job Title: Operational Excellence Specialist The Operational Excellence team is instrumental in executing strategic plans and driving growth for critical business functions. This role plays a crucial part in envisioning, strategizing, and executing operational priorities, driving key projects, and delivering on long-term plans. The ideal candidate will...