Senior Housekeeping Director

3 days ago

Gulbarga, Karnataka, India beBeeHousekeeping Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title:

Cleaning Operations Manager

  • A senior housekeeping position that oversees cleanliness and maintenance across multiple properties.
About the Role:

The Cleaning Operations Manager is responsible for maintaining exceptional standards of cleanliness, presentation, and upkeep across all facilities. This involves developing and implementing housekeeping procedures, conducting regular audits, and ensuring brand compliance.

This role requires a strategic partner to unit leadership, providing operational support, training, and performance evaluations to enhance member and guest experience.

Key Responsibilities:
  1. Develop and Standardise Housekeeping Policies: Create, implement, and standardise housekeeping policies, procedures, and checklists across all properties.
  2. Conduct Regular Property Audits: Conduct regular property audits, including detailed snag lists for all areas such as guest spaces, back-of-house, and public areas, and ensure timely closure of pending items.
  3. Advise Unit Facility Managers: Advise and guide Unit Facility Managers on best practices, process flows, resource allocation, and vendor management.
  4. Review Housekeeping Schedules: Review daily, weekly, and monthly housekeeping schedules from each unit to ensure efficiency and adherence to preventive maintenance plans.
  5. Collaborate with Engineering and Operations Teams: Collaborate with Engineering and Operations teams to address maintenance issues identified during inspections.
  6. Monitor Facility Management Budgets: Monitor facility management budgets across properties, optimising manpower, inventory control, and chemical usage without compromising quality.
  7. Support Recruitment and Onboarding: Support recruitment, onboarding, and training of facility staff at unit level, ensuring skill development and service excellence.
  8. Analyse Member and Guest Feedback: Analyse member and guest feedback related to housekeeping and initiate corrective measures.
  9. Provide Periodic Reports: Provide periodic reports to corporate leadership on housekeeping performance, snag closure rates, and brand compliance scores.
  10. Stay Updated on Industry Innovations: Stay updated on industry innovations in cleaning equipment, materials, and sustainable housekeeping practices to recommend upgrades.
Requirements:
  • Proven Expertise: Proven expertise in managing housekeeping operations in luxury hotels or premium lifestyle clubs.
  • Strong Eye for Detail: Strong eye for detail, with the ability to identify and resolve discrepancies in upkeep and maintenance.
  • Excellent Leadership Skills: Excellent leadership and coaching skills to influence and guide unit-level teams.
  • Proficiency in Snag List Creation: Proficiency in snag list creation and follow-up tracking tools.
  • Strong Coordination Skills: Strong coordination skills across multiple properties, with the ability to prioritise tasks effectively.
  • Proficiency in Vendor Management: Proficiency in vendor management including vendor negotiation, performance monitoring, and cost optimisation.
  • Knowledge of Sustainable Cleaning Solutions: Knowledge of sustainable cleaning solutions and modern housekeeping technology.
Qualifications:
  • Bachelor's Degree: Bachelor's degree in Hotel Management or related field.
  • 8–12 Years' Experience: 8–12 years' experience in housekeeping leadership within luxury hospitality.
  • Multi-Property Experience: Multi-property or corporate-level experience preferred.

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