Campus Residence Director

2 weeks ago

Gulbarga, Karnataka, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 18,00,000
Hostel Operations Lead

Position: Hostel Operations Manager

Location: Gurgaon, India

Working Days: Monday - Saturday (Saturdays Remote)

Experience Required: 4-8 years in leadership or supervisory roles in hospitality, luxury housing, student co-living, or client experience

Key Responsibilities:

  • Develop and drive the overall hostel operations strategy, from move-ins to daily services to escalations.
  • Lead a team of hostel managers, support staff, and vendor coordinators to ensure smooth, student-friendly operations.
  • Collaborate with senior leaders and departments to align hostel policies with institutional goals.
  • Act as the primary escalation point for student and parent concerns related to residential life.
  • Maintain proactive, transparent communication with parents, especially in sensitive or emergency situations.
  • Build confidence and trust across all stakeholder groups through consistent delivery and empathetic engagement.
  • Oversee all third-party vendors and partners involved in housekeeping, security, food, and maintenance.
  • Review and approve SOPs, incident reports, safety checks, and compliance protocols.
  • Champion a positive residential culture — inclusive, respectful, and aligned with student well-being.
  • Design initiatives to gather feedback, address grievances efficiently, and continuously improve the residential experience.
  • P present regular reports on hostel performance, grievances, service levels, and student satisfaction.
  • Track KPIs and use data-driven insights to improve processes and policies.

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