
Senior Service Manager
4 days ago
This is a leadership role where you will be responsible for overseeing the daily operations of various services.
About the Role:
- Lead and motivate a team to ensure seamless delivery of services such as housekeeping, maintenance, Wi-Fi, and laundry.
- Maintain high team discipline and accuracy in record-keeping.
- Achieve and uphold excellent customer satisfaction levels across all services.
- Ensure strict adherence to operational procedures and identify areas for improvement.
- Develop and train the team to enhance their skills and professionalism.
- Effectively handle day-to-day operation escalations.
Responsibilities:
- Supervise and coordinate the work of team members to meet service standards.
- Manage service delivery schedules to ensure timely completion.
- Maintain accurate records of customer feedback and complaints.
- Collaborate with colleagues to resolve operational issues.
- Monitor and control expenses related to services.
Requirements:
- Strong leadership and communication skills.
- Ability to manage multiple tasks and prioritize responsibilities.
- Excellent problem-solving and analytical skills.
- Good understanding of customer needs and preferences.
- Basic knowledge of budgeting and cost control.
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