Senior Guest Service Manager

4 days ago


Gulbarga, Karnataka, India beBeeGuestRelations Full time ₹ 15,00,000 - ₹ 25,00,000

Job Overview:

We are seeking an exceptional Guest Relations Manager to lead our team in providing top-notch service to our esteemed guests.

This role involves overseeing day-to-day operations, managing a 24/7 team, and ensuring seamless interactions with various stakeholders.

Key Responsibilities:
  • Operational Excellence: Review records/logs/reports/mails of previous day operations, identify deviations, and initiate corrective action.
  • Event Planning: Plan a system for recording events and highlighting operational issues to the team lead.
  • Crisis Management: Coordinate with departments for corrective action, prioritize and address escalated issues from customers/stakeholders/team members.
  • Process Improvement: Prepare SOP/manuals for guest relations operations, plan, execute, and review agreed processes.
  • Facilities Management: Ensure upkeep of infrastructure and consumables to meet VVIP standards, maintain coordination with government agencies, concessioners, and state protocol departments.
Team Environment Management:
  • Team Leadership: Manage team 24/7 with manpower allocation and shift roster, identify and execute training needs analysis for the GR team.
  • Communication: Conduct regular interactions with team members, consolidate feedback, and initiate corrective action/escalation.
  • HR Support: Complete performance appraisals, goal setting, and HR-related activities on time, handle recruitment, induction, training, retention, and counseling as per operational requirements.
Requirements:
  • Leadership Skills: Strong leadership skills, ability to manage teams and prioritize tasks.
  • Communication Skills: Excellent communication and problem-solving skills.
  • Time Management: Ability to work under pressure and manage multiple tasks simultaneously.
  • Industry Knowledge: Knowledge of guest relations operations, passenger handling, and customer service principles.

Location: Kalaburagi

Job Type: Full-time

Experience: 5 years



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