ServiceNow ITOM Consultant

7 days ago

Anywhere in IndiaMultiple Locations Digihelic Solutions Private Limited Full time
Job Title: ServiceNow ITOM Consultant

We are seeking a highly skilled ServiceNow ITOM Consultant to join our team at Digihelic Solutions Private Limited.

About the Role:

The successful candidate will be responsible for leading ServiceNow engagements end-to-end, providing hands-on ServiceNow related design and development expertise, and supporting various ServiceNow based consulting initiatives.

Key Responsibilities:
  • Configure and develop enhancements on the ServiceNow platform to meet business needs for modules ITSM and ITOM.
  • Set up ITOM Discovery, schedules, configure CMDB health dashboard, health metrics, etc.
  • Ability to convey complex technical concepts in understandable business terms.
  • Consults with business analyst/project manager to develop appropriate technical solutions.
  • Document and gain acceptance/approvals of selected final solutions.
  • Execute technical solutions in capacity as a Sr. consultant.
  • Contribute to the development of Fujitsu IP solutions in ServiceNow.
  • Coach and advise other Developers.
Requirements:
  • Bachelor's degree with at least 5 years of ServiceNow design and development experience.
  • Development experience on the ServiceNow platform including customization of applications such as ITOM, ITSM and custom apps.
  • Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API).
  • Experience developing, implementing, and maintaining large-scale applications and systems.
  • At least two full lifecycle ServiceNow implementations in the role of a lead consultant.
  • Must have strong requirements gathering experience.
  • Programming expertise in Java, JavaScript or other functional programming languages.
Preferred Qualifications:
  • ServiceNow certifications (System Administrator, Certified Implementation Specialist) in ITSM and ITOM Product lines.
  • ITIL v3 certification.
  • Excellent analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Strong presentation development and Customer Presentation skills.
  • Successful teamwork experience & demonstrated leadership abilities.

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