Operations Support Specialist

2 months ago


Chennai, Tamil Nadu, India Infoya Full time

Company Overview

Infoya is a global IT consulting and services organization that collaborates with visionary leaders to achieve business impact through innovative solutions and cutting-edge technologies.

Job Summary

The Operations – Support role is crucial for maintaining the integrity of Infoya's IT systems. This position involves proactive monitoring, troubleshooting, and coordination with cross-functional teams to ensure system reliability.

Key Responsibilities:

  1. Proactive 24/7 Support Rotation: Engage in on-call support to respond to incidents and ensure system uptime.
  2. Daily Stand-ups: Participate in daily meetings to share updates and address challenges.
  3. Data Management: Handle data uploads and ensure data integrity during processes.
  4. Certificate Management: Renew Spiffe/certificates and manage security credentials for services.
  5. Responsible for Creating RFCs using Service Now.
  6. Order Management: Address failed orders by implementing repush strategies.
  7. Task Management: Utilize Jira for effective task management and tracking.
  8. Release Management: Coordinate release management activities to ensure smooth deployments.
  9. SRE Practices: Apply Site Reliability Engineering principles to enhance system performance and reliability.
  10. Monitoring: Monitor Grafana dashboards and Slack alerts to act on system anomalies.
  11. Resource Management: Adjust pod and memory configurations based on demand and performance metrics.
  12. Troubleshooting and Issue Resolution: Diagnose and resolve operational issues, escalating complex problems as necessary to ensure timely resolution.

Qualifications

  • Experience: 5-7 years in operations or support roles within IT.
  • Technical Skills: Strong working knowledge of GCP and Kubernetes.
  • Scripting: Proficient in shell scripting and Python for automation and monitoring tasks.
  • Experience with Terraform along with ability to use a wide variety of open-source technologies and tools.
  • CI Tools: Familiarity with Jenkins and continuous integration practices.
  • Version Control: Experience with Git, GitHub Actions, and Bitbucket for version control.
  • Monitoring Tools: Proficient in using Grafana for system monitoring and alerting.
  • Agile Methodologies: Familiar with Scrum and Agile practices for team collaboration.
  • Microservices Understanding: Collaborate effectively within a microservices architecture to ensure seamless integration and performance.
  • Communication: Strong communication skills to work effectively with cross-functional teams.
  • Release Management Tools: Experience utilizing software release management tools such as JIRA.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work with a diverse and talented team.
  • Professional development and growth opportunities.
  • A dynamic and collaborative work environment.
  • Hybrid work options.


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