Operations Support Specialist
2 months ago
Company Overview
Infoya is a global IT consulting and services organization that collaborates with visionary leaders to achieve business impact through innovative solutions and cutting-edge technologies.
Job Summary
The Operations – Support role is crucial for maintaining the integrity of Infoya's IT systems. This position involves proactive monitoring, troubleshooting, and coordination with cross-functional teams to ensure system reliability.
Key Responsibilities:
- Proactive 24/7 Support Rotation: Engage in on-call support to respond to incidents and ensure system uptime.
- Daily Stand-ups: Participate in daily meetings to share updates and address challenges.
- Data Management: Handle data uploads and ensure data integrity during processes.
- Certificate Management: Renew Spiffe/certificates and manage security credentials for services.
- Responsible for Creating RFCs using Service Now.
- Order Management: Address failed orders by implementing repush strategies.
- Task Management: Utilize Jira for effective task management and tracking.
- Release Management: Coordinate release management activities to ensure smooth deployments.
- SRE Practices: Apply Site Reliability Engineering principles to enhance system performance and reliability.
- Monitoring: Monitor Grafana dashboards and Slack alerts to act on system anomalies.
- Resource Management: Adjust pod and memory configurations based on demand and performance metrics.
- Troubleshooting and Issue Resolution: Diagnose and resolve operational issues, escalating complex problems as necessary to ensure timely resolution.
Qualifications
- Experience: 5-7 years in operations or support roles within IT.
- Technical Skills: Strong working knowledge of GCP and Kubernetes.
- Scripting: Proficient in shell scripting and Python for automation and monitoring tasks.
- Experience with Terraform along with ability to use a wide variety of open-source technologies and tools.
- CI Tools: Familiarity with Jenkins and continuous integration practices.
- Version Control: Experience with Git, GitHub Actions, and Bitbucket for version control.
- Monitoring Tools: Proficient in using Grafana for system monitoring and alerting.
- Agile Methodologies: Familiar with Scrum and Agile practices for team collaboration.
- Microservices Understanding: Collaborate effectively within a microservices architecture to ensure seamless integration and performance.
- Communication: Strong communication skills to work effectively with cross-functional teams.
- Release Management Tools: Experience utilizing software release management tools such as JIRA.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with a diverse and talented team.
- Professional development and growth opportunities.
- A dynamic and collaborative work environment.
- Hybrid work options.
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