Ecommerce Account Growth Specialist
2 weeks ago
About Ecommerce Growth at BiteSpeed
BiteSpeed is a SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.
We're working with 2500+ e-commerce brands globally across 50+ countries and have raised $5.5M+
This role involves owning customer relationships, making them successful and fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.
Responsibilities:
- Owning our customer relationships, making them successful and fans of BiteSpeed.
- Giving customers a delightful onboarding experience and helping them get setup for success.
- Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
- Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
About You
You care about delivering a service experience that parallels a Michelin star Italian restaurant.
You genuinely like helping people and making them successful.
You have 3+ years of experience in B2B customer onboarding, managing customer success & support at a SaaS startup.
You have a genuine interest in conversations with people from different backgrounds to learn about their lives.
Location: Bangalore
Salary Range: ₹1,500,000 - ₹2,500,000 per annum (dependent on experience)
Perks & Benefits
We offer health insurance cover, quarterly offsites, cult fitness membership, personal development opportunities, unlimited leaves and salary in advance.
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