Ecommerce Growth Strategist

4 days ago

Bengaluru, Karnataka, India Servify Full time
About the Role

The Ecommerce Specialist at Servify will drive business growth and success on major e-commerce platforms, build new business pipelines, and manage end-to-end e-commerce initiatives.

Key Responsibilities
  • Establish strong relationships with brands to increase Servify's business with e-commerce partners and clients/brands.
  • Oversight of month-on-month top-line growth of plan sales in Amazon and Flipkart.
  • End-to-end management of seller account journeys on e-commerce platforms.
  • Maintenance of page hygiene for Servify products selling across all e-commerce platforms.
  • Collaboration with e-commerce POCs to resolve daily operational issues and enhance overall understanding of the ecosystem.
  • Development of innovative ideas to grow the business.
  • Guardrails for customer experience through customer-centric decision-making, policies, and processes.
  • Data tracking for monitoring sales, traffic, and conversion of every product line.
  • Benchmarking with industry competitors (India/global, offline/online) and identifying scope for deliverables.
  • Cross-functional team collaboration, diverse effort management, leveraging teams for synergies, and delivering great sales/consumer outcomes.
  • Process documentation capturing seller central learnings, POCs, and TAT reduction strategies.
  • People Management – Team KRAs and People Development.
  • New Business – Exploration of opportunities outside established platforms.
Requirements
  • 10+ years of experience in individual contributor roles, well-versed with e-commerce tools and ecosystems.
  • 6 to 8 years' work experience in e-commerce.
  • PREFERRED work experience handling seller support in Amazon, Flipkart.
  • Analytical and metrics-driven approach.
  • Entrepreneurial drive and ability to achieve stretch goals in a fast-paced environment.
  • Independent contributor with ability to work without supervision.
  • Experience managing mid-size teams (3-5 members).
  • Passionate about growing the business.
  • Adaptability to changes and understanding of software products.
  • Go-getter attitude with good communication skills.
Compensation and Benefits

We offer a competitive salary range of $120,000 - $180,000 per annum, commensurate with experience, plus benefits including health insurance, retirement plans, and generous paid time off.

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