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Helpdesk Professional
2 weeks ago
Job Summary:
We are seeking a skilled Helpdesk Professional to join our team. As a Helpdesk Executive, you will play a critical role in centralizing all logs and requests, streamlining processes, and providing superior call logging services.
You will report to the property manager and be responsible for receiving and logging complaints containing complete details of the requests. Each request will be tagged with unique identity numbers to determine the nature of issues and dispatch them to the appropriate department.
To ensure timely resolution, you will follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.
You will also keep tabs on feedback and communicate with the requestor to ensure the closure of the task. Additionally, you will prepare daily and weekly reports on call status as well as monthly reports on recurring calls.
The ideal candidate must have proven industry experience, a degree holder with three to five years of experience in facilities management, a solid background in helpdesk operations, and strong working knowledge of occupational safety.
A collaborative mindset, customer-centric focus, and superior organizational skills are essential in this role. Excellent communication skills are required to coordinate effectively with colleagues and clients.
We offer a competitive pay and benefits package, opportunities for growth and development, and a Total Rewards Program. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply.
About the Role:
- Centralize all logs and requests to streamline processes.
- Provide superior call logging services.
- Report to the property manager.
- Coordinate with respective assignees to monitor response time.
- Prepare daily, weekly, and monthly reports on call status and recurring calls.
- Contribute to the monthly management report for clients.
- Collaborate with admin personnel to process invoices.
- Participate in health and safety reviews and identify potential risks.
Requirements:
- Proven industry experience.
- Degree holder with three to five years of experience in facilities management.
- Solid background in helpdesk operations.
- Strong working knowledge of occupational safety.
- Excellent communication skills.
- Collaborative mindset.
- Customer-centric focus.
- Superior organizational skills.
Benefits:
We offer a competitive pay and benefits package, opportunities for growth and development, and a Total Rewards Program.
