Software Support Engineer
3 days ago
Key Responsibilities:
- Provide first-level support to customers using our ERP software for hospitality operations (e.g., PMS, POS, Inventory, Finance).
- Troubleshoot and resolve software issues via phone, email, chat, or remote sessions.
- Log and track support tickets using the helpdesk system.
- Collaborate with internal teams (Product, QA, Development) to escalate and resolve complex issues.
- Guide customers through system functionalities, updates, and best practices.
- Ensure timely follow-up and closure of support requests.
- Maintain high levels of customer satisfaction and professionalism.
- Ability to work independently and manage multiple tasks.
- Fluency in English & Hindi
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Software Engineer
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Software Support Engineering Manager
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Software Engineer I
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