Global Helpdesk Operations

4 days ago


Chennai, Tamil Nadu, India Mizuho Full time
Job Description

About us

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called Mega Banks of Japan. MGS was established in the year 2020 as part of Mizuhos long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Banks domestic and overseas offices and Mizuhos group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGSs development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

Whats in it for you

o Immense exposure and learning

o Excellent career growth

o Company of highly passionate leaders and mentors

o Ability to build things from scratch

Know more about MGS: -

https://www.mizuhogroup.com/asia-pacific/mizuho-global-services

Position: Global Help desk Support

Must-Have Skills:

- Exceptional communication skills with a clear, professional English, suitable for international project engagements
- Demonstrated experience in help desk support, including ticket tracking using G-Base software (Mainframe) and the PEGA system
- Solid background in technical support and issue resolution
- Strong troubleshooting abilities for both software and hardware-related concerns
- Proficiency in documenting and managing support tickets effectively
- Ability to assist end users with a wide range of technical issues

Qualifications & Requirements:

- At least 2-3 years of hands-on experience in help desk support
- Familiarity with G-Base software (Mainframe) and the PEGA system is highly desirable
- Business-level proficiency in English
- Working knowledge of MS Office applications, including Word, Excel, and Access

What We Offer:

- Opportunities to contribute to diverse domestic and international projects
- A dynamic environment that supports the development of both technical and interpersonal skills
- Access to professional certifications and continuous learning programs to support career growth

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