
IT Support/Helpdesk Specialist
4 weeks ago
Job Title : IT Support / Helpdesk Specialist
Experience : 4-6 Years
Job Type : Full-time
Location : Hyderabad / Chennai
Notice Period : 15 Days
Job Description :
We are seeking a skilled IT Support / Helpdesk Specialist with 4-6 years of experience to provide technical assistance, troubleshoot IT issues, and ensure smooth operations of IT systems and services. The ideal candidate should have strong problem-solving skills, hands-on experience in handling IT infrastructure, and excellent communication to support end-users Roles & Responsibilities :
- Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing system.
- Diagnose and resolve hardware, software, network, and system-related issues within defined SLAs.
- Install, configure, and maintain operating systems, applications, printers, and IT equipment.
- Provide remote and onsite technical support to end-users across different teams.
- Monitor IT systems, identify potential issues, and implement proactive solutions.
- Manage user accounts, access rights, and permissions in Active Directory, Office 365, and related tools.
- Support VPN, remote desktop, VoIP, and collaboration tools (MS Teams, Zoom, etc.).
- Document support cases, resolutions, and maintain IT knowledge base for recurring issues.
- Collaborate with IT infrastructure/network/security teams to escalate and resolve complex issues.
- Ensure adherence to IT policies, compliance, and data security standards.
- Provide training and guidance to end-users on IT best practices and tools.
- Participate in IT audits, asset management, and patch/update Skills & Qualifications :
- Bachelors degree in Computer Science, IT, or related field.
- 4-6 years of proven experience in IT support/helpdesk roles.
- Strong knowledge of Windows/Mac OS, Office 365, Active Directory, and common enterprise IT tools.
- Experience with network troubleshooting (LAN/WAN, Wi-Fi, firewalls, VPN).
- Hands-on knowledge of ticketing systems (ServiceNow, JIRA, Zendesk, or equivalent).
- Familiarity with ITIL practices and incident/change management.
- Excellent problem-solving, multitasking, and customer service skills.
- Strong verbal and written communication abilities.
(ref:hirist.tech)-
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