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It Support Engineer

2 weeks ago


Chennai, Tamil Nadu, India Captalent Hr Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities

  • Provide technical support to end-users through phone, email, or chat for desktop issues related to hardware and software.
  • Troubleshoot and resolve technical problems with dialers, CRM systems, ViOP calls, and other IT applications.
  • Manage incoming requests from various channels (phone/email/chat) using an IT helpdesk system.
  • Collaborate with team members to escalate complex issues and ensure timely resolution.
  • Document all incidents and resolutions in a clear manner.

Work location : Chennai

Notice period : Immediate

Desired Candidate Profile

  • 2-5 years of experience in IT Support or System Support role.
  • Strong knowledge of CRM systems, Dialer management, Desktop Support, IT Helpdesk tools.
  • Excellent communication skills for effective issue resolution over phone/email/chat.

Interested candidates can apply to

Regards,

HR Manager