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It Support Engineer
2 weeks ago
Roles and Responsibilities
- Provide technical support to end-users through phone, email, or chat for desktop issues related to hardware and software.
- Troubleshoot and resolve technical problems with dialers, CRM systems, ViOP calls, and other IT applications.
- Manage incoming requests from various channels (phone/email/chat) using an IT helpdesk system.
- Collaborate with team members to escalate complex issues and ensure timely resolution.
- Document all incidents and resolutions in a clear manner.
Work location : Chennai
Notice period : Immediate
Desired Candidate Profile
- 2-5 years of experience in IT Support or System Support role.
- Strong knowledge of CRM systems, Dialer management, Desktop Support, IT Helpdesk tools.
- Excellent communication skills for effective issue resolution over phone/email/chat.
Interested candidates can apply to
Regards,
HR Manager