Support Engineer

2 weeks ago

Chennai, Tamil Nadu, India Bolt Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Bolt

Bolt's mission is to democratize commerce by making online buying easy, trusted, and consistent for millions of happy shoppers. Read more about our mission in our manifesto. We believe that every retailer needs a great online shopping experience to power their business in the future, and to do that effectively, they need Bolt.

Support Engineers are critical contributors to our customers' success. Your technical, communication, and problem-solving skills will maintain Bolt's reputation across the industry for world-class customer service. You will also be a relentless advocate for our customers by providing insight and perspective to influence improvements within our product and across the organization.

This role presents opportunities for people looking to hone their technical skills for opportunities in engineering (core engineering, integration, quality) or wanting to build their communications skills for customer-facing roles (technical account manager, sales engineer, implementation manager, success manager, or similar)

Responsibilities
  • Resolve complex technical issues with a focus on long-term customer success and satisfaction.

  • Troubleshoot and debug across the Bolt network, partner eCommerce platforms, APIs, and integrations.

  • Leverage coding skills to reproduce issues, analyze source code, develop tooling, and provide actionable feedback to engineering teams.

  • Partner cross-functionally with Engineering, Customer Success, and Account teams to resolve critical issues, escalate recurring challenges, and set clear expectations.

  • Act as the voice of the customer by translating feedback, representing their interests, and advocating for product improvements.

  • Create and curate customer-facing documentation and internal knowledge articles to accelerate self-service and L1/L2 team effectiveness.

  • Educate customers and developers on technical concepts, API use cases, and platform functionality with clarity and empathy.

  • Brainstorm and contribute to innovative improvements in support operations, driving scalable solutions.

  • Deliver constructive feedback and collaborate effectively, motivating peers and uniting the team toward shared goals.

  • Be a brand ambassador for Bolt by leaving lasting positive impressions during every interaction.

Requirements
  • Undergraduate degree in Computer Science or equivalent hands-on experience in technical customer-facing roles (eCommerce, Payments, Retail, or Software).

  • At least 2 years of programming experience, ideally with JavaScript or Python.

  • Strong proficiency in HTML, JavaScript, CSS, SQL, PHP.

  • Experience with shell commands, git, and debugging tools (e.g., Datadog, Bugsnag, ElasticSearch).

  • Solid experience with APIs and/or software integrations.

  • Outstanding problem-solving, analytical, and time-management skills.

  • Excellent communication skills with proven customer empathy.

  • Ability to independently think through end-to-end execution and assess impact across systems.

Preferred / Bonus Skills
  • Hands-on experience with eCommerce platforms (Magento, BigCommerce, Salesforce Commerce Cloud, WooCommerce, Shopify).

  • Prior experience in customer-facing, QA, core engineering, or DevOps-type roles.

  • Domain knowledge in eCommerce or Payments.

  • Support Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Photon Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About The Role   Support Team - About The Role   Requirements- Proven work experience as a Technical Support Engineer, Customer support experience, Desktop Support Engineer, IT Help Desk Technician or similar role.- Hands-on experience with ticketing tools and documentation tools.- Ability to diagnose and troubleshoot basic technical issues.- Familiarity...

  • Support Engineer

    1 week ago

    Chennai, Tamil Nadu, India Photon Group Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    DescriptionSupport Team - Job DescriptionRequirements:Proven work experience as a Technical Support Engineer, Customer support experience, Desktop Support Engineer, IT Help Desk Technician or similar role.Hands-on experience with ticketing tools and documentation tools.Ability to diagnose and troubleshoot basic technical issues.Familiarity with desktop...

  • IT Support Engineer

    5 hours ago

    Chennai, Tamil Nadu, India Automios Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title:IT Support EngineerLocation:ChennaiDepartment:IT & Technical SupportExperience Required:4–7 years in IT Support / System & Network TroubleshootingJob SummaryWe are hiring an IT Support Engineer responsible for handling system installations, troubleshooting hardware/software issues, providing L1/L2 technical support, and ensuring smooth IT...

  • Support Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Peninsular Research Operation Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Responsibilities :Provide technical and product support to internal teams and customers by identifying, reproducing, and resolving issues.Build and maintain monitoring or reporting dashboards using DataMocha (our drag-anddrop platform) and light JavaScript customization.Collaborate closely with developers, QA engineers, and product managers to ensure smooth...

  • CAD Support Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Shuban Talenttech Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Description : CAD Support Engineer will be part of CAD/PDM systems global team in IT that is responsible for supporting all CAD and PDM systems in KLA as well as the development, Engineering and NPI processes. Supporting users in the different mechanical and electrical CAD systems with systems installations and problems, administration of the systems,...

  • Network Support Engineer

    6 days ago

    Chennai, Tamil Nadu, India Golden Opportunities Pvt Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title : Network Support Engineer [CCNA Certified]Job Overview :As a Network Engineer, youll be responsible for maintaining and supporting enterprise-level network infrastructure with a focus on WM Ware environmentsYoull manage routers, switches, and firewalls, ensuring secure and efficient data flow across systemsThis role demands hands-on technical...

  • Engineering Tech Team Leader

    1 week ago

    Chennai, Tamil Nadu, India 19 Job Support Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Qualification: Bachelor's or Master's degree in an accredited Mechanical or Mining Engineering curriculum. High level of proficiency in creo & PLM Tools. Experience: 10-15 years of relevant work experience in complete LMS.

  • Support Engineer

    1 week ago

    Chennai, Tamil Nadu, India Bolt Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Bolt is on a mission to democratize commerce. We relentlessly prioritize our retailers—putting their brands front and center while enabling frictionless shopping at any touchpoint in the customer journey. At the center of it all is our rapidly growing universal shopper network—Bolt merchants such as Revolve, Luisa via Roma, Benefit Cosmetics, Kendra...

  • Technical Support Engineer

    3 days ago

    Chennai, Tamil Nadu, India BHUVAN Info Systems Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionBHUVAN Info Systems is a computer software company based out of Vidyanagar, Hubli, Karnataka, India. As a growing firm, BHUVAN Info Systems is dedicated to delivering innovative software solutions to meet the diverse needs of its clients. The company's focus is on building user-friendly and reliable products, with a commitment to...

  • Technical Support Engineer

    2 days ago

    Chennai, Tamil Nadu, India Softroo Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSoftroo is an online retail store specializing in a wide range of computer software, operating systems, and video games. Customers can find licensed activation keys for PC, PS, Xbox, and Nintendo products. Softroo is dedicated to delivering high-quality digital products to consumers.Role DescriptionThis is a full-time hybrid role for a...