Support Engineer

3 days ago

Chennai, Tamil Nadu, India Photon Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Description

Support Team - Job Description

Requirements:

  • Proven work experience as a Technical Support Engineer, Customer support experience, Desktop Support Engineer, IT Help Desk Technician or similar role.
  • Hands-on experience with ticketing tools and documentation tools.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with desktop applications and help desk software.
  • Excellent communication skills and multitasking / ability to work based on priority.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve issues.
  • Following standard procedures and policies for helping / solving issues to the appropriate internal teams.
  • Ability to work on rotational shifts - 24/7.

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