CRM Helpdesk Executive

21 hours ago

Chennai, Tamil Nadu, India Khazana Jewellery Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Role & responsibilities

The Centralised CRM Helpdesk Executive will act as the first point of contact for customers across all regions, delivering prompt and personalized assistance. The role involves handling inbound and outbound calls, managing cases, Opportunities and leads through Salesforce, and building customer engagement through lifecycle-based communications.

Key Responsibilities:

1. Case Handling and Routing in Salesforce

2. Lead Management from DTH (Direct-to-Home) Activities

3. Opportunity Follow-Up

4. Birthday and Anniversary Calls

5. Inbound and Outbound Calls

Preferred candidate profile

Any Graduate with at least 2 to 4 years of experience in customer service or CRM support roles.

Should be multi linguistic - Kannada, Telugu, and English

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