CRM Executive

2 days ago


Chennai, Tamil Nadu, India Auction Ghar Full time ₹ 3,60,000 - ₹ 4,20,000 per year

Front Desk Executive / CRM Executive (Leads & Conversions)

Job Description

The Front Desk cum CRM Executive will be the first point of contact for clients, responsible for managing inquiries, appointments, and client relationships. A sales-driven, people-friendly professional who can convert leads into consultations and ensure a premium client experience.

Key Responsibilities

· Handle incoming calls, WhatsApp, emails, and walk-in inquiries efficiently.

· Maintain and update CRM system with accurate client data and lead status.

· Follow up on leads from digital and offline sources to convert into appointments.

· Coordinate with the doctor and therapist team to manage daily schedules.

· Welcome and guide clients during their visit, ensuring comfort and proper communication.

· Assist in billing, receipts, and basic admin documentation.

· Support marketing campaigns through outbound calls, feedback collection, and referral drives.

Key Result Areas (KRA)

· Lead-to-appointment conversion rate of 50%+.

· Appointment-to-sale conversion rate of 60%+.

· 100% follow-up compliance for new and repeat clients.

· Zero missed client communication or scheduling error.

· Consistent positive client feedback for front desk experience.

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month


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