Executive CRM

2 weeks ago

Chennai, Tamil Nadu, India DUVEE TECHNOLOGIES PVT LTD Full time

Key Responsibilities:1. Customer Relationship Management

  • Act as the primary point of contact for customers and clients.
  • Build and maintain long-term relationships to enhance customer loyalty.
  • Ensure all customer queries, requests, and complaints are handled promptly and professionally.
  • Follow up with clients regularly to ensure satisfaction and retention.

2. Communication & Coordination (Primary Focus)

  • Communicate effectively through phone, email, and in-person meetings.
  • Coordinate with internal departments (Sales, Operations, Finance, etc.) to address customer needs.
  • Provide clear updates and feedback to clients in a timely and courteous manner.
  • Draft professional correspondence, proposals, and follow-up messages.

3. CRM Database & Reporting

  • Update and maintain accurate customer information in the CRM system.
  • Track leads, sales progress, and customer engagement through CRM tools.
  • Generate periodic reports on client activities, feedback, and satisfaction.

4. Sales & Support Assistance

  • Support the sales team in lead conversion and after-sales follow-ups.
  • Assist in promotional activities, customer engagement programs, and feedback collection.
  • Handle renewals, payments, and documentation coordination with customers.

Key Skills & Competencies:

  • Excellent verbal and written communication skills.
  • Strong interpersonal and relationship-building skills.
  • Customer-oriented with a problem-solving attitude.
  • Ability to handle multiple clients and priorities effectively.
  • Good knowledge of CRM software (Salesforce, Zoho CRM, HubSpot, etc.) and MS Office tools.
  • Positive, professional, and confident personality.

Qualifications & Experience:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 1–4 years of experience in CRM, customer service, or client coordination roles.
  • Experience in communicating with corporate or high-value clients preferred.

Job Type: Full-time

Pay: ₹20, ₹26,000.00 per month

Work Location: In person

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