IT Helpdesk

Dear Candidates,

Sword is looking for IT Helpdesk/Service desk resource

Remote

Looking for TamilNadu candidates only

Exp : 2+yrs

Package : Negotiable

Role & responsibilities

Key Responsibilities (but not limited to):

• Answer the Helpdesk telephone, log calls in the services ticketing system, and assist the users in problem resolution.
• Facilitate user password resets
• Coach users in the use of hardware, software, and file management.
• Channel and escalate technically complex problems to the appropriate resources
• Perform computer equipment repairs; manage network printers and wireless connectivity.
• Install software and computer peripherals
• Identify when off-site repairs are required and coordinate with third party vendors
• Prepare and test new computer equipment and oversee shipping to new store locations
• Provide preliminary assessment of problems which may involve network services and escalate to Level 2 support and management if required.
• Maintain and deploy standard hardware image' to variety of hardware platforms.
• Contribute ideas and solutions to IT Services issues at large
• Ensure warranty and registration requirements are fulfilled
• Provide Android/iPhone support and front-line telephone support
• Document best practices
• Perform other related duties as assigned

Desired Skills/Experience:

Knowledge of desktop computer applications, operating systems, hardware, and networking devices

1-2 years' experience working in a related role (asset)

knowledge of: Microsoft Windows XP, Windows 7, Microsoft Office 2003 & 2007, PC Hardware Repair, VPN, client-based LAN networking, printers, and good networking skills

LANDesk endpoint management skills would be an asset

VOIP a bonus

Excellent customer service skills

Exceptional oral and written communication skills

Demonstrated problem solving and troubleshooting skills

Bilingual (English/French) is an asset

Team-player with the ability to work well independently

Capability to prioritize and multitask; organized and detail-oriented

Ability to coach and advise clients in a clear and concise manner

Ability to work effectively in a fast-paced and high demanding environment

Keen attention to detail

Proven analytical and problem-solving abilities

if you are interested , please call or message me your cv to - Whatsup