Engineer – Global IT helpdesk

3 days ago

Chennai, Tamil Nadu, India Flextronics Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

Job Description

Global IT Helpdesk Engineer – Global IT helpdesk position is based out of Chennai location.

Technical Support requires good communication skills with good computer knowledge, Troubleshooting & networking skills to deliver excellent support.

What a typical day looks like:

  • Provide 24/7 IT Support via Chats, Tickets, and Calls.
  • L1 Support for Frequently used applications like MS Office, Zoom, VPN, Box, OKTA, Cloudapps, SharePoint etc.,
  • First point of contact to handle IT issues from internal users
  • Troubleshoot technical issues through remote desktop connection
  • Modify email distribution list permissions
  • Modify Active Directory groups
  • Software installations and Repairs
  • Document the issues correctly, Handle/escalate the tickets promptly in Ticketing tool like service-now
  • Perform Server monitoring using tools.
  • Maintain Service Level Agreement for all the tickets
  • Prompt response to the emails received in the shift

The experience we're looking to add to our team:

  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Good understanding of IT service management (ITSM) principles and best practices, familiarity with ITIL is a must.
  • Experience should be 4-6 years.
  • Should be willing to work in rotational shifts (including night shifts).
  • Strong communication (both verbal and written) and interpersonal skills.
  • Should have experience or knowledge in IT Service Desk / Technical troubleshooting.
  • Basic understanding on Operating System (Win 10 & 11).
  • Basic Networking knowledge and email clients, MS Office, Office 365.

Here are a few of our preferred experiences:

  • Ability to execute normal tasks with little supervision
  • Creative and innovative thinker
  • Problem Resolution Skills
  • Customer Service Oriented
  • International BPO background will be an additional advantage

What you'll receive for the great work you provide:

  • Medical benefits.
  • Paid Time Off

#BB04

Job Category

Flex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: *************

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