Desktop Support Engineer/IT Helpdesk Engineer

Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes.

About the Role:

We are looking for a proactive and customer-focused Desktop Support Engineer / IT Helpdesk Engineer to join our on-site IT team in Chennai. In this role, you will be responsible for supporting end-user systems, managing IT assets, and ensuring smooth day-to-day technical operations. You will play a key role in maintaining IT service standards for both office-based and remote employees in a fast-paced and compliance-driven environment.

Key Responsibilities:

Provide hands-on technical support for desktops, laptops (Windows/macOS), peripherals, and mobile devices for office and remote users.

Diagnose and resolve issues related to hardware, software, printers, and basic network connectivity.

Manage user onboarding/offboarding activities including laptop setup, user account provisioning, and software configuration.

Administer Microsoft 365 (Outlook, Teams, SharePoint) and maintain user permissions through Entra ID / Active Directory.

Use Microsoft Intune to configure, enroll, and secure devices under Mobile Device Management (MDM).

Handle IT service requests and incidents through ticketing systems (e.g., FreshService), ensuring timely resolution and accurate documentation.

Support conference room setups, AV systems, and other corporate equipment used in meetings and events.

Maintain IT asset inventory, monitor stock levels, and coordinate with procurement for replenishment.

Collaborate with HR, Admin, and department heads to ensure IT readiness during employee transitions or relocations.

Deliver basic training to employees on company IT policies, security practices, and usage of business tools.

Participate in IT infrastructure maintenance and contribute ideas to streamline processes and enhance service delivery.

Required Skills & Experience:

4–8 years of experience in desktop or IT helpdesk support within enterprise environments.

Strong understanding of Windows and macOS platforms, hardware troubleshooting, and peripheral setup.

Experience managing user accounts and access permissions using Active Directory and Entra ID.

Hands-on experience with Microsoft Intune or other MDM solutions.

Familiarity with ITSM tools (e.g., FreshService, Jira Service Management) for ticketing and change management.

Excellent communication, documentation, and problem-solving skills.

Ability to work independently and collaborate with cross-functional teams.

Must be based in Chennai and willing to work full-time on-site.

Preferred Qualifications:

Certifications such as CompTIA A+, Microsoft 365, or ITIL Foundation.

Prior experience working in a regulated environment (HIPAA, ISO, etc.).

Exposure to SaaS platforms and hybrid cloud infrastructure.

Experience supporting IT operations in global or distributed teams.

Additional Information:

This role requires full-time on-site availability at our Chennai office.

Only local Chennai-based candidates will be considered for this position.

Weekend or after-hours support may occasionally be required based on business needs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without advance notice. Any changes may be for an indeterminate time frame.