Desktop Infrastructure Specialist

3 days ago

Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title:

Senior Desktop Support Engineer

We are seeking a seasoned professional to take on the role of Senior Desktop Support Engineer. This position requires someone with extensive experience in desktop support, who can effectively manage and maintain IT infrastructure, ensuring seamless functionality and reliability for employees.

This is a unique opportunity for an individual to work independently, prioritizing tasks effectively while collaborating with other technology teams. The ideal candidate will possess excellent troubleshooting and problem-solving skills, along with strong customer service and communication skills.

The successful candidate will have a degree in computer science or a related field, and be proficient in Microsoft Windows operating systems and Office applications. Familiarity with Active Directory, Exchange, and other network administration tools is also essential.

Key Responsibilities:
  1. Administer Microsoft Intune for endpoint management, providing support for Azure Virtual Desktop (AVD) infrastructure, including user provisioning and issue resolution.
  2. Manage incident and service request management process to ensure timely resolution of user issues and requests.
  3. Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.
  4. Handle grant application/drive/folder access requests and ensure proper permissions are granted according to security policies.
  5. Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
  6. Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
  7. Manage access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.
  8. Monitor and respond to phishing email incidents, providing guidance and support to users as needed.
  9. Perform remote software installations and configurations to ensure users have access to required applications.
  10. Reset passwords and unlock user accounts as per established security protocols.
  11. Assist with setting up and troubleshooting Zoom meetings and other video conferencing solutions.
  12. Address Zscaler/network connectivity issues and provide resolution to ensure uninterrupted access to network resources.
  13. Provide support for external file sharing platforms such as ShareFile and Teams channels.
  14. Assist users with unlocking Bitlocker screens and resolving related issues.
  15. Configure and map network drives and printers for users as needed.
  16. Provide support for mobile devices, including unlocking iPhones and troubleshooting connectivity issues.
Desired Skills and Qualifications:
  • Bachelor's degree in computer science, Information Technology, or related field (preferred).
  • Proven experience in desktop support or a similar role.
  • Strong knowledge of Microsoft Windows operating systems and Office applications.
  • Familiarity with Active Directory, Exchange, and other network administration tools.
  • Excellent troubleshooting and problem-solving skills.
  • Strong customer service and communication skills.
  • Ability to work independently and prioritize tasks effectively.
  • MS-900: Microsoft 365 Fundamentals.
  • MS-700: Managing Microsoft Teams.
  • AZ-900: Microsoft Azure Fundamentals.
  • Nexthink Fundamentals.

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