IT Infrastructure Specialist

1 day ago

Chennai, Tamil Nadu, India beBeeInfrastructure Full time ₹ 6,00,000 - ₹ 10,00,000
Job Opportunity: IT Infrastructure Specialist

We are seeking a highly skilled and proactive IT infrastructure specialist to manage, maintain, and support our diverse IT environment.

Key Responsibilities:
  • Server Management:
    • Administer and maintain Windows Server and Linux Server environments.
    • Perform regular patch management, user/group policy maintenance, and security updates.
  • Desktop OS Support:
    • Provide support for Windows, Ubuntu/Linux, and macOS desktops and laptops.
    • OS deployment, configuration, imaging, and troubleshooting.
  • Network & Security:
    • Configure and manage firewalls, routers, and switches.
    • Work with networking teams and ISPs for troubleshooting connectivity issues.
    • Basic understanding of WAF (Web Application Firewall) and security principles.
  • Cloud & SaaS Administration:
    • Manage Microsoft 365 via Azure AD and Google Workspace.
    • Configure and maintain user roles, policies, and access controls.
  • Endpoint Security:
    • Install and manage Bitdefender Antivirus through central management console.
    • Ensure endpoint compliance and generate periodic security reports.
  • Monitoring & Tracking Tools:
    • Deploy and manage Teramind and Insightful tracking tool via its console.
    • Support monitoring policy configurations, alerts, and investigations.
  • MDM & Identity Management:
    • Administer Microsoft Intune and JumpCloud for device and user identity management.
    • Enforce security compliance for mobile and remote endpoints.
  • Ticketing & Support:
    • Handle user issues through a ticketing system and Microsoft Teams support channels.
    • Provide L1 to L3 level support and ensure SLA compliance.
  • Asset & Inventory Management:
    • Maintain IT asset records, allocation, and tracking for end-users.
    • Conduct periodic audits and reconciliations.
  • Hardware & Software Support:
    • Diagnose and resolve hardware failures and software issues across multiple platforms.
  • Voice Platform Support:
    • Manage Dialpad and Twilio voice communication platforms via admin console.
    • Ensure quality of service and support call routing configurations.
  • Cost & License Management:
    • Monitor IT tool subscriptions, usage costs, and license renewals.
    • Provide cost estimates and maintain vendor agreements.
  • Domain & Hosting:
    • Manage domain registration, hosting control panels, FTP, and MySQL databases.
    • Coordinate basic web-related infrastructure management.
  • Vendor Coordination:
    • Communicate with software and hardware vendors for escalations and support.
    • Manage service level expectations and incident resolution timelines.
  • Cross-Department Coordination:
    • Collaborate with Internet providers and support partners for uninterrupted services.
    Required Skills & Qualifications:
    • Strong technical knowledge in system administration and IT infrastructure.
    • Hands-on experience in both Windows and Linux ecosystems.
    • Knowledge of scripting (PowerShell, Bash) is an advantage.
    • Excellent communication skills – verbal and written.
    • Willingness to work in day shift and respond to emergencies.
    Preferred Certifications:
    • Microsoft Certified: Azure Administrator Associate
    • CompTIA Network+ / Security+
    • Microsoft 365 Certified: Modern Desktop Administrator Associate
    • Cisco Certified Network Associate (CCNA)
    • Google Workspace Administrator Certification
    • Bitdefender Certified Administrator (if available)
    • ITIL v4 Foundation – for support process understanding
    Soft Skills:
    • Strong problem-solving and decision-making abilities.
    • Ability to multitask and prioritize tasks effectively.
    • Customer-centric and team-oriented mindset.

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