Expert Japanese Support Specialist

4 days ago

Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000

Job Opportunity:

Japanese Query Analyst

We are seeking a highly skilled Japanese Query Analyst to join our team. As a key member of our support group, you will be responsible for resolving customer queries in a timely and efficient manner.

Key Responsibilities:

  1. Resolve Fuso Ascent helpdesk queries with accurate and relevant information reported by users/markets.
  2. Provide interpretation services during meetings, conferences, or discussions involving Japanese-speaking users and non-Japanese-speaking team members/stakeholders.
  3. Document helpdesk interactions, including details of queries, resolutions, and any follow-up actions, in both Japanese and English to maintain accurate records and ensure continuity of support.
  4. Ensure Customer Centric approach and timely support in resolving helpdesk queries, user management queries, and system support queries.
  5. Identify recurring issues or patterns in help desk queries and contribute insights and suggestions for process improvements.
  6. Record details of each help desk query, including the nature of the issue, steps taken to resolve it, and any follow-up actions required, to maintain an organized and efficient support system.

Requirements:

  • Excellent communication skills in Japanese and English.
  • Ability to work effectively in a team environment.
  • Strong problem-solving and analytical skills.
  • Proficient in using software applications and tools.
  • Attention to detail and ability to meet deadlines.

Benefits:

  • Opportunity to work with a dynamic team.
  • Chance to develop your skills and expertise.
  • Competitive compensation package.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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