
ServiceNow Specialist
2 days ago
ServiceNow Support Role
We are seeking a highly skilled ServiceNow specialist to fill this position. The ideal candidate will have a solid understanding of the ServiceNow platform, IT service management (ITSM) principles, and general IT operations.
The successful candidate will be responsible for troubleshooting incidents, resolving service requests, and ensuring the smooth operation of the ServiceNow environment. This involves performing routine maintenance tasks and system upgrades, providing support to end-users, and collaborating with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
Main Responsibilities:
- Troubleshoot and resolve issues related to the ServiceNow platform.
- Perform routine maintenance tasks and system upgrades, ensuring the platform remains stable and operational.
- Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
- Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
- Ensure all support activities comply with IT security policies and federal regulations.
Required Skills and Qualifications:
- ServiceNow Certified System Administrator (CSA) required
- 5 years of experience in Information Technology operations.
- Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
- Familiarity with IT security policies.
- Bachelor's degree in Information Technology or Computer Science is preferred. Strong problem-solving and customer service skills.
Benefits Package:
- A comprehensive benefits package, including health insurance, paid time off, 401(k), and more.
- Total Well-Being program prioritizing your safety, health, and happiness.
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