Operational Efficiency Specialist

3 days ago

Kolkata Delhi Mumbai, India beBeeProcess Full time US$ 8,00,000 - US$ 12,00,000

Job Description

 

As a Process Excellence Lead, you will be responsible for developing and governing operational processes to drive efficiency and effectiveness within the organisation.

 

Key Responsibilities:

  • Develop new operational processes aligned with organisational needs.
  • Maintain existing processes, ensuring they are up-to-date and compliant with industry standards.
  • Regularly review and update process documentation to reflect changes in business requirements or operational practices.
  • Embed Generative AI in process creation, upkeep, and implementation.

 

Process Development

 

You will work closely with cross-functional teams to identify opportunities for process improvements and optimisation. Your tasks include designing and implementing process enhancements, ensuring thorough testing and validation before deployment.

 

Process Governance

 

You will establish and enforce governance frameworks for operational processes, monitoring compliance and performance metrics to ensure adherence to established standards. Regular audits and reviews will help identify areas for improvement and facilitate continuous process refinement.

 

Engagement with Business Representatives

 

As a liaison between the Process Excellence team and business representatives, you will facilitate workshops and meetings to gather requirements, provide updates, and address concerns related to operational processes. Fostering strong relationships with stakeholders is crucial for successful process initiatives.

 

Incident, Service Request, Problem, Change, and CMDB Management

 

Overseeing the lifecycle of incidents, service requests, problems, changes, and CMDB entries is an essential responsibility. You will ensure these processes are integrated, efficient, and support the overall operational objectives of the organisation.

 

Qualifications

 

Required Qualifications:

  • Minimum of 3 years of experience in process management or a similar role.
  • Strong understanding of ITIL principles and best practices.
  • Proven experience in developing and governing operational processes.
  • Excellent communication and interpersonal skills.
  • ServiceNow experience is highly valued.
  • Jira and Confluence experience is a plus.
  • Using any Generative AI at a work setting is a plus.
  • Ability to work collaboratively in a team environment.
  • Strong analytical and problem-solving skills.
  • Proficiency in process management tools and software.

 

Preferred Qualifications

 

  • ITIL Foundation certification.
  • Experience with ServiceNow or similar IT Service Management (ITSM) tools.
  • Knowledge of Lean Six Sigma methodologies.

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