
IT Process Efficiency Specialist
5 days ago
Our organization seeks a highly skilled Technical Support Specialist to drive process efficiency and customer satisfaction.
- As a subject matter expert, you will provide advanced technical support, troubleshooting complex IT issues and play a key role in Service Desk operations.
- You will optimize ServiceNow for workflow automation, reporting and process adherence.
- Develop and implement best practices for IT technical support processes to enhance efficiency and customer satisfaction.
- Analyze process performance, identify bottlenecks and recommend improvements.
- Collaborate with various IT teams to streamline technical workflows and improve service delivery.
About You:
- Should have a minimum of 2 years of experience in a technical support role.
- Should possess strong skills in Technical Support, Service Desk operations and IT technical support.
- Should be proficient in using ServiceNow.
- Should have excellent problem-solving and analytical abilities.
- Should demonstrate strong communication and interpersonal skills.
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